Gaya9 Terms and Conditions — Please read this carefully before using the platform.

1 General Introduction

Gaya9 is an online gaming platform offering a wide range of gaming services to players in Bangladesh and around the world. These Terms and Conditions ("Terms") constitute a legally binding agreement between Gaya9 and all of its users.

Please read these Terms in full before using any service provided through Gaya9's website, mobile application, or any other digital channel. If you do not agree with these Terms, please refrain from using Gaya9's services.

Gaya9 reserves the right to amend these Terms at any time without prior notice. Your continued use of the service after any changes constitutes your acceptance of the revised Terms.

2 Account Registration

To open an account with Gaya9, you must provide accurate and complete information. Each individual may hold only one account. If multiple accounts are found to belong to the same person or household, all accounts may be closed and any funds held may be forfeited.

• The name, address, mobile number, and email provided at registration must be accurate.
• A copy of a national ID card or passport may be requested for identity verification (KYC).
• Your account password must be kept strictly confidential and must not be shared with anyone.
• The account holder bears full responsibility for the security of their account.
• Gaya9 reserves the right to decline any account registration for any reason.

3 Age Restriction

You must be 18 years of age or older to use Gaya9's services. If any user is found to be under 18, their account will be closed immediately and all funds will be forfeited.

If any age-related concerns arise during identity verification, Gaya9 reserves the right to request additional proof and may suspend the account in the meantime.

4 Deposits & Payments

Gaya9 currently accepts deposits via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is BDT 300. Maximum limits may vary depending on your account tier.

• Deposits must be made using a payment method registered in your own name.
• Deposits from third-party accounts are not accepted and any such transactions will be cancelled.
• Additional verification may be required in cases of suspicious or unusual deposit patterns.
• Gaya9 does not charge any additional fees for payment processing.

5 Withdrawal Policy

A completed KYC verification is required on your account before you can withdraw from Gaya9. The minimum withdrawal amount is BDT 300. Withdrawals to bKash and Nagad are typically processed within 5–15 minutes.

• Withdrawals will only be sent to your registered payment method.
• Winnings from bonuses may only be withdrawn after the applicable wagering requirements have been fulfilled.
• Funds you deposit yourself can always be withdrawn directly at any time.
• Gaya9 reserves the right to place a hold on withdrawals in the event of suspicious activity.
• VIP members enjoy higher withdrawal limits and faster processing times.

6 Bonus & Promotion Offers

Gaya9 offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, cashback, and more. Each bonus comes with its own terms, which you must read before claiming.

• Wagering requirements apply to most bonuses.
• Attempting to claim the same promotion more than once may result in account closure.
• Bonuses are awarded to eligible players only. Gaya9 reserves the right to determine eligibility.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the relevant conditions have been met.
• Gaya9 reserves the right to cancel bonuses if a player is found to be abusing or exploiting the bonus system.

7 Gaming Rules

Every game on Gaya9 is powered by RNG (Random Number Generator) technology independently audited by a third-party testing body. This means every game outcome is entirely random and never predetermined.

• Any allegation of match or game manipulation will be reviewed subject to investigation.
• If a game is cancelled due to a technical error, all wagered amounts will be refunded.
• If a game is interrupted due to a lost internet connection, the result of that bet will be saved on our servers.
• In Live Casino games, the dealer's decision is final.

8 Prohibited Activities

The following activities are strictly prohibited on Gaya9:

• Operating multiple accounts or opening an account in someone else's name.
• Attempting to hack the game software, or using bots or automated software.
• Depositing funds obtained through money laundering or illegal sources.
• Attempting to abuse the bonus system or obtain bonuses through fraudulent means.
• Harassing or engaging in offensive behaviour towards other players.
• Engaging in fraudulent or deceptive activities.

9 Account Closure & Suspension

Gaya9 reserves the right to suspend or permanently close any account at any time without prior notice — particularly in cases of rule violations, suspected fraud, or legal requirements.

• You may also request to close your account at any time.
• Upon a voluntary account closure request, any remaining valid funds will be returned.
• Funds in accounts closed due to rule violations may be forfeited.
• To appeal a closed account, please contact our support team.

10 Privacy & Data Protection

Gaya9 takes the protection of your personal information extremely seriously. Any data we collect is used solely to deliver our services, verify your identity, and meet our legal obligations.

We do not sell your data to third parties. However, we may be required to disclose information in response to a lawful request from a regulatory authority or law enforcement agency. For more details, please see our Privacy Policy Read more.

11 Responsible Gaming

Gaya9 believes gaming should be a source of entertainment — not stress or addiction. That's why we actively promote responsible gaming and help players set their own limits.

• You can set your own daily, weekly, and monthly deposit limits at any time.
• You can temporarily deactivate your account at any time using the Self-Exclusion feature.
• If signs of gaming addiction appear, Gaya9's support team will help connect you with professional organisations.

To learn more about responsible gaming, please visit our Responsible Play Visit the page.

12 Terms & Conditions Changes & Updates

Gaya9 reserves the right to modify, amend, or update these Terms and Conditions at any time. The updated date will be displayed on the website after any changes. Users will be notified of significant changes via email or in-app notification.

Continuing to use Gaya9's services after any changes have been made will be considered your acceptance of the updated terms. If you have any questions about the Terms & Conditions, please contact our support team.